BASS WEEK 2009
QUESTIONNAIRE
BOOKING, RECEPTION & ARRIVAL
Q1) Did you pre-book, take advantage of the discount?
YES NO
YES
NO
Q2) Did you receive sufficient information on the event?
Q3) When you arrived on site did you receive sufficient information on the event?
YES NO DON'T KNOW/DIDN'T READ IT
DON'T KNOW/DIDN'T READ IT
Please suggest any additional information you would like to see included in the welcome pack
Q4) Upon arrival were you happy with the welcome and initial instructions given?
Q5) Were the reception cabin opening times adequate?
YES NO DIDN'T NEED IT
DIDN'T NEED IT
General comments on booking/reception
CAMPING/CARAVANNING
The extreme weather conditions in the run up to Bass Week meant that large parts of the site were unusable for camping during the week, resulting in the hire of an additional camping field.
Q6) How long did you stay on site?
9 DAYS WEEKEND(S) WEEK DAYS ONE/TWO NIGHTS
9 DAYS
WEEKEND(S)
WEEK DAYS
ONE/TWO NIGHTS
Q7) Where did you stay
TENT CARAVAN MOTORHOME OFF SITE
TENT
CARAVAN
MOTORHOME
OFF SITE
Q8) Where did you camp?
BACK FIELD MIDDLE FIELD 'LAKE VIEW' (ADDITIONAL FIELD)
BACK FIELD
MIDDLE FIELD
'LAKE VIEW' (ADDITIONAL FIELD)
Q9) Thoughts about 'Lake View'
STAYED THERE AND WOULD LIKE TO STAY AGAIN STAYED THERE BUT WOULD NOT LIKE TO STAY AGAIN
STAYED THERE AND WOULD LIKE TO STAY AGAIN
STAYED THERE BUT WOULD NOT LIKE TO STAY AGAIN
CAMPED ON MAIN SITE AND WOULD CONSIDER LAKE VIEW CAMPED ON MAIN SITE BUT WOULD NOT CONSIDER LAKE VIEW DID NOT CAMP
CAMPED ON MAIN SITE AND WOULD CONSIDER LAKE VIEW
CAMPED ON MAIN SITE BUT WOULD NOT CONSIDER LAKE VIEW
DID NOT CAMP
Q10) Did you have sufficient space around your tent?
Q11) There was no family only camping area this year due to the extreme weather conditions in the run up to Bass Week. Would you like the family camping area to be reintroduced in future?
Q12) Could the club officials have done more to help prevent or minimise the impact of the adverse weather?
Q13) Parking was difficult this year, again due to the adverse weather conditions, do you think the club could have done more to ease the parking situation?
Q14) Everyone was asked to only bring one car to Bass Week this year if at all possible, however we appreciated that this would not be possible in all instances. How many cars did you bring this year?
1 2 3 OR MORE
1
2
3 OR MORE
Q15) Were you unduly disturbed by noise from adjacent campers?
Q16) Were you unduly disturbed by noise from the evening entertainment?
General comments on camping/caravanning at the regatta.
SITE SERVICES
Q17) The Club made more space near the lake for visitor boat parking this year. Were you aware?
YES, AWARE AND USED YES, AWARE BUT NO SPACES LEFT NOT AWARE
YES, AWARE AND USED
YES, AWARE BUT NO SPACES LEFT
NOT AWARE
Q18) Did you use the outside sinks for washing dishes and, if so, were they adequate for your needs?
YES, ADEQUATE YES, NOT ADEQUATE DID NOT USE
YES, ADEQUATE
YES, NOT ADEQUATE
DID NOT USE
Q19) Do you think there are enough water taps on site?
Q20) Do you think there are enough WC’s on site (including those in the clubhouse)?
Q21) Were you happy with the quality and temperature of the wash & shower facilities?
YES NO DIDN'T USE THEM
DIDN'T USE THEM
Q22) The club works hard to maintain high standards of cleanliness for the clubhouse and grounds. Were you happy with the levels of cleanliness attained?
Q23) Did you use the grocer who attended site each day this year and/or the butcher who attended on the Monday afternoon?
YES, GROCER YES, BUTCHER YES, BOTH NEITHER
YES, GROCER
YES, BUTCHER
YES, BOTH
NEITHER
Do you have any suggestions regarding on-site grocer and butcher services for future years?:
Q24) Did you take advantage of the daily newspaper/magazine delivery service?
YES, WOULD USE AGAIN YES, MAY USE AGAIN YES, WON'T USE AGAIN NO, NOT REQUIRED DIDN’T KNOW THERE WAS ONE
YES, WOULD USE AGAIN
YES, MAY USE AGAIN
YES, WON'T USE AGAIN
NO, NOT REQUIRED
DIDN’T KNOW THERE WAS ONE
Q25) Did you use the drying facility?
YES, WORKED WELL YES, BUT INADEQUATE NO, SEEMED INADEQUATE NO, NOT REQUIRED DIDN’T KNOW THERE WAS ONE
YES, WORKED WELL
YES, BUT INADEQUATE
NO, SEEMED INADEQUATE
General comments on site services:
SAILING
Q26) How much sailing did you do?
INCLUSIVE ENTRY, SAILED MOST RACES INCLUSIVE ENTRY, SAILED SOME RACES ENTERED WEEKEND(S) ONLY ENTERED MIDWEEK ONLY, SAILED MOST RACES ENTERED MIDWEEK ONLY, SAILED SOME RACES ENTERED SOME RACES
INCLUSIVE ENTRY, SAILED MOST RACES
INCLUSIVE ENTRY, SAILED SOME RACES
ENTERED WEEKEND(S) ONLY
ENTERED MIDWEEK ONLY, SAILED MOST RACES
ENTERED MIDWEEK ONLY, SAILED SOME RACES
ENTERED SOME RACES
Q27) If you sail an asymmetric do you think it would be a good idea to have a separate windward/leeward course?
ONLY AS A TRIAL
Q28) In addition to glassware prizes this year there was pottery, wine and whisky. What type of prize would you prefer?
ANY! GLASSWARE POTTERY WINE WHISKY
ANY!
GLASSWARE
POTTERY
WINE
WHISKY
Q29) This year we allocated helms into gold or silver fleets and awarded some prizes accordingly. Is this considered reasonable?
YES (NON PRIZE WINNER) YES (PRIZE WINNER) NO (NON PRIZE WINNER)
YES (NON PRIZE WINNER)
YES (PRIZE WINNER)
NO (NON PRIZE WINNER)
NO (PRIZE WINNER)
Q30) Do you think the rescue facilities were adequate?
YES NOT IN EXTREME CONDITIONS NO
NOT IN EXTREME CONDITIONS
Q31) What changes to the fleet starts would you make (If any)?
General comments on Sailing:
RACE TRAINING:
A programme of race coaching was introduced this year, with Luke Shaw from the RYA coaching juniors throughout the mid week and Trident UK running sessions on the Monday morning.
Q32) Did any members of your party participate in the coaching arranged?
YES, RYA COACHING YES, TRIDENT COACHING YES, BOTH NO
YES, RYA COACHING
YES, TRIDENT COACHING
Q33) Would any members of your party be interesting in receiving coaching in future years?
YES, JUNIOR COACHING YES, ADULT COACHING YES, BOTH NO
YES, JUNIOR COACHING
YES, ADULT COACHING
General comments about the coaching programme
ENTERTAINMENT & BAR:
Q34) Do you think there was enough children's entertainment?
YES NO NOT RELEVANT
NOT RELEVANT
Q35) Do you think there was enough evening entertainment?
YES NO TOO MUCH
TOO MUCH
Q36) Were you happy with the start and finish times for the entertainment?
YES NO ABOUT RIGHT
ABOUT RIGHT
Q37) Were you happy with the bar opening and closure times?
Q38) Do you have any ideas for alternative entertainment?
General comments on entertainment & bar:
AND FINALLY:
Q39) Do you think that the cost of the week represents good value for money?:
Q40) Did you have cause for complaint this year?:
NO YES, BUT NOT REPORTED YES, REPORTED & SATISFACTORILY DEALT WITH YES, REPORTED, BUT NOT SATISFACTORILY DEALT WITH
YES, BUT NOT REPORTED
YES, REPORTED & SATISFACTORILY DEALT WITH
YES, REPORTED, BUT NOT SATISFACTORILY DEALT WITH
Q41) Will you be returning to a future Bass Week?:
YES NO POSSIBLY
POSSIBLY
Q42) Are you happy to be contacted to discuss any comments further?:
Any other comments that may be useful to the organisers for the future:
Name
e-mail address
Telephone